On Arrival

Each holiday varies but in general you will be met on arrival by our local representative(s) and/or your guide. They will assist with making your way to the transfer and also notify you of how and when you will hear details of any onward/return transfer.

Please refer to your Travel Brief for details specific to your holiday.

Local Contacts and 24 hour Duty Phone

H2O has local representation in each of our holiday destinations and in many UK points of departure. These representatives can be contacted should you need assistance whilst on holiday.

H2O also operates a 24 hour emergency duty phone system. Please text or call and leave a message and we will call you back or arrange for our representatives to contact you.

Contact Details are included within your Travel Brief, part of the documentation sent to you prior to departure.